When Ivan, a gorilla who has lived for years in a down-and-out circus-themed mall, meets Ruby, a baby elephant that has been added to the mall, he decides that he must find her a better life.

Twelve-year-old Winifred is being fostered by the eccentric but kind Margery Dawson while her mother is dealing with addiction problems, and mostly Fred is determined not to form any attachments to anybody--until the condition of Toby, the abused dog next door, captures first her attention and then her heart, and somehow it becomes increasingly difficult to stay detached from the people who are helping her.